1. The Retailers shall not charge any excess amount / extra charges as service charge, other than the stipulated amount detailed for each service categories as per the agreement
2. It shall be mandate for the Retailer that the services offered shall be displayed in a conspicuous place of the business premises
1. Retailer shall be solely responsible for the privacy and storage of the Username, Password and PIN as the activities made through the same are legally bonded to the Retailer and hence tneseva shall in no way be held responsible for any and all misuse of the same either by Retailer himself or by any unauthorized third party.
2. It shall be the responsibility of the retailer to protect the password of the Computer / Mobile Phone / Tablet through with our portal is being accessed.
3. Retailer shall in no means reveal or disclose the Username, Password or PIN to any Third Party even in a scenario of maintenance of the computer and in case of any such urgency the retailer shall take the privilege seek the assistance of Vobit’s Support Team so as to delete or remove the details of the same.
4. It shall be the responsibility of the Retailer to make sure that the money that they handover is only with an authorized Distributor of tneseva and on a condition where a representative of the Company is approached to collect or obtain money, then it shall be the responsibility of the Retailer to ensure the identity of the person.
5. If the Retailer notices that the Distributor has not updated the wallet within the stipulated time of 1 day, without any reasonable cause, then the retailer shall report the issue to tneseva’s Support Team
6. It shall be obligatory from the part of the Retailer that receipt of any monies remitted for any services shall be obtained from the Distributor.
7. It shall be the responsibility of the Retailer to be informed about the updates on scheme available with tneseva so as to forestall the remittance of excess monies being sought by the Distributor for any sort of upgrade on the account.
8. If the Retailer notices that the Distributor is keen on soliciting to avail services via a Third Party Company, then the same shall be informed to tneseva with immediate effect.
9. The Retailer shall in no means respond to any Email / SMS / Calls that inquire about Retailer’s Username/Password/PIN as neither the Distributor nor tneseva demands a query on the same.
10. It is mandate for the Distributor to provide appropriate training on the usage of Software to the Retailer and in any scenario if it is found that training session is not provided then the Retailer shall officially inform the same to tneseva’s Support Team in order to make immediate assistance.